Lifeline/LITAP FAQ
Lifeline/LITAP is a program offered to qualified low-income customers that meet certain guidelines listed below for reduced local telephone rates. The state of Colorado's Lifeline program is known as Low Income Telephone Assistance Program (LITAP).
How much can I save on my phone bill?
You could save up to $16.50 per month for local service. This benefit applies to a customer’s local primary single line connection at the customer’s principal place of residence.
How do I know if I’m eligible?
You’re eligible for Lifeline if you participate in any of the following programs:
 Old Age Pension
Aid to the Blind
Aid to the Needy Disabled
Supplemental Security Income (SSI)
How do I apply?
The Colorado Department of Human services will notify you via written letter if you are eligible for Lifeline. If you have not received notification, you can make an eligibility inquiry by calling Department of Human Services at 1-800-782-0721. If you participate in any of the programs mentioned above, you will be asked to provide proof of your eligibility by providing documentation verifying your participation. Lifeline benefits will become effective following proof of eligibility.
Link-Up helps households pay the installation charge for telephone service. Link-up will assist in the cost of installing local phone service in your home, but Link-up does not cover any additional cost such as inside wiring or other customer request.
How much will I save by using Link-Up?
Link-Up will pay 50% of primary single line connection installation charges or $30, whichever is less, at the customer’s principal place of residence.
How do I know if I am eligible?
If you qualify for Lifeline you also qualify for Link-Up. To apply for Link-Up you will follow the same application process as Lifeline and the same proof of eligibility as Lifeline.
Additional Questions - E-mail us at Information@haxtuntel.net
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